27th September
written by naehblog

Today’s guest post was written by Jordan Press, Director of Federal Policy at the Corporation for Supportive Housing.

As the federal budget tightens and the growth of programs targeted for the homeless slows, it is more important than ever for homeless advocates and service providers to engage in a more meaningful way with Public Housing Agencies (PHAs). After all, these agencies administer billions of dollars nationally in rental and other housing assistance and, in many communities, are on the front lines of preventing and ending homelessness.

Over the past two years, we at the Corporation for Supportive Housing(CSH) have focused more of our resources and advocacy efforts on programs integral to the success of PHAs, such as Section 8 rental assistance, Section 8 administrative fees and Public Housing operating funds. We’ve also looked closely at the work of PHAs to identify issues preventing PHAs from doing more to end homelessness. It has become clear to us that non-profit organizations like CSH and the Alliance, as well as government agencies such as HUD and the U.S. Interagency Council on Homelessness, need to do more work to build capacity and know-how among PHAs, to debunk myths about restrictions on who can be housed in federally-assisted housing, and to help share best practices from successful communities.

We also have seen that PHAs and homeless service providers can have a complementary relationship, with PHAs and providers helping each other achieve their respective goals. PHAs want to improve relationships with landlords; they want to score well on federal funding competitions that often give points for targeting assistance to the most vulnerable people in the community; and they want to accomplish their mission of providing housing to low-income people. Homeless service providers can help PHAs accomplish many of these goals by providing the support services that increase the chances for success.

Conversely, providers are looking for rental assistance, reduced barriers to housing, and for PHAs to provide priorities and preferences for people who are homeless. PHAs can provide that rental assistance, clarify their intake procedures, allow for more flexibility and become a part of community- planning efforts to end homelessness.

On September 10, we launched one of the outcomes of our recent focus on PHAs. Our new PHA Toolkit is an interactive resource for the PHAs and partners interested in pursuing supportive housing as way to fight homelessness. We included in the Toolkit specific strategies and concrete examples of the roles PHAs can play to create supportive housing. Also included in the toolkit:

  • Profiles of how PHAs have worked to reduce homelessness
  • Sample documents and agreements
  • A glossary of service terms
  • Models for partnering with other systems in the community

We are grateful for the collaboration and feedback provided by the U.S. Interagency Council on Homelessness, HUD and others in making this toolkit a reality. The toolkit is online now at

By working together and using some of the tools in CSH’s Toolkit, PHAs and community partners can achieve our shared goal of ending homelessness for good.

19th September
written by Kim Walker

The HEARTH Act has kept our homeless assistance community abuzz for some time now – over three years, in fact! With the release of the Emergency Solutions Grant (ESG) regulations, and, more recently, the interim Continuum of Care (CoC) ones, all of the concepts in the HEARTH Act are getting a lot of attention. Coordinated assessment is one of these concepts, so we’re doing all we can to keep up the interest level by talking to communities, studying different models, and pushing out materials.

Last week, we produced a webinar to help people put coordinated assessment into the context of all these regulations and changes. We talked about what coordinated assessment is and its six key aspects (access, assessment, data, referral, intake, and system change); what the regulations say about coordinated assessment (the key things being that it’s mandatory, should include ESG and CoC providers, and should be designed locally), recommendations for implementing it well (work together!), and basic next steps each community can take to get the process started. We also had a lot of great audience questions that allowed us to tackle issues like funding and getting buy-in from non-HUD providers.

We hope the recorded version of the webinar will help everyone, no matter where they are with coordinated assessment, and we hope it will help everyone move forward with confidence that they can implement it well, and, by doing so, reduce and shorten episodes of homelessness in their community.

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29th August
written by naehblog

In today’s guest blog Iain De Jong discusses ways communities might begin to plan coordinated assessment processes. De Jong is President & CEO of OrgCode Consulting, an international consulting firm focused on ending homelessness, driving change to promote community prosperity and challenging the status quo. 

As regulations change for Continuums of Care (CoC) and Emergency Solution Grant (ESG) recipients through the HEARTH Act, communities need to focus their attention on acting like a system – not a collection of independently operating projects. In a lot of instances, this means that the way which most CoCs and service providers operate must change.

The ESG Regulations, released in December of 2011, include a requirement for communities to develop and implement a centralized assessment system. All ESG recipients are required to participate in the community’s coordinated assessment system to initially assess the needs of each household seeking prevention or homelessness assistance.

The CoC Regulations, released in July of this year, also indicate that a centralized or coordinated process must be implemented to handle program intake, assessment, and referrals. The coordinated assessment process has to cover the CoC’s geographic area; it has to be easily accessible by households seeking housing or services; it has to be well advertised; it has to use a comprehensive and standardized assessment tool; it must respond to local needs and conditions; and, it needs to cover all ESG and CoC programs.

Simply put, coordinated assessment allows for the most efficient use of resources while improving consumer access to housing and supports. Coordinated assessment leverages the strengths of individual service providers. It makes the system much easier to navigate for households experiencing homelessness. And it reinforces the core concept that homelessness programs fundamentally exist to end homelessness.

Depending on your community’s terrain of local providers, geography, and available resources, different models should be considered. For example, if you are a small to mid-sized community that has good public transit, maybe a central location would be a good fit. If your CoC covers a large area or a large city you may consider a computer-based system, or using an existing 2-1-1, or establishing regional hubs throughout the area. Some communities are also using mobile assessment teams, which are in essence a group of specialized intake workers that go to where homeless individuals and families are rather than expecting the individual or family to go to them.

Coordinated assessment is NOT business as usual for most communities. The level of coordination in the referral process and the formal steps to ensure its success removes ad hoc approaches to getting consumers to the right program. Standardized forms and assessment tools used in a community can unsettle some service providers, but at the same time ensure greater consistency in service for people experiencing homelessness. The decision to focus services on the housing needs of specific individuals (rather than the more common program-centric approach) is a sea change in some communities.

For coordinated assessment to work, service providers across the CoC need to be fully aware of the extent of the changes, the regulatory requirements, and what it will mean for them and the people they serve. If there are funding implications related to involvement, these also need to be made transparent.

There are various steps involved in the creation of a coordinated assessment process.

One of the first, fundamental steps is to shift the service mentality amongst service providers in the community. This new arrangement of services can be seen as threatening by service providers – as if their autonomy is being taken away. While a natural reaction, the conversation must be about leveraging the strength(s) of each provider in the CoC. “Embracing the Freak Out” is helpful, and service providers should be encouraged to constructively put their concerns out on the table so each one can be addressed. Some providers will be more vocal than others; others may be passive aggressive. Others still will be encouraged by what the opportunity of common assessment and coordinated access represents, but will remain concerned about how they will keep beds filled or ensure there are a set number of people in programs to make operations viable.

As a part of this first step, education about the possible models, guiding principles, and assessment tools becomes important. Service providers need to understand that no longer will there be “side doors.” Coordinated assessment means people experiencing homelessness are assigned to programs through a collaborative approach, and are not made through individual provider’s decisions. Relinquishing the manner with which people experiencing homelessness access services that end their homelessness is deliberate and demanding.

The next step is to create a complete inventory of services and eligibility criteria. While most communities have this or something in the early stages of it, what is often the case is that what service providers write down on paper and whom they actually serve can be slightly different. Or in other instances, a service provider may consider an exception to their service population in certain circumstances – but the criteria for the exception is not made public. All that services are able to provide and whom they are able to serve must be made completely transparent.

Then, analysis and in-depth consultation can begin on which model would be a good fit for your community. Once a model shows promise it is usually tested in a smaller scale, or by using a beta version of the assessment tool chosen. Given the recent emphasis on ending chronic homelessness as a national priority, the assessment tool chosen is one that should allow for continuity and provide direction to case management services after the initial assessment. The assessment tool must be grounded in evidence and proven to work rather than being an assortment of ideas put together by a group of well-intentioned social workers on the back of a napkin.

Next, the coordinated assessment process the business process is documented, the assessment tool manual is finalized, and the training for providers is conducted. The training is a documented process outlining the rationale and approach from a client, service provider, and system perspective. Film this training, as it can be helpful for ensuring consistency when there is staff turnover.

The journey towards common assessment and coordinated access is not an easy one. But if we truly want to see every community function as a homeless and housing service system rather than a collection of projects, it is absolutely critical.

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22nd August
written by Norm Suchar

One of the challenges to measuring the performance of homelessness assistance programs is comparing performance between programs that serve different populations. Risk adjusted performance measures can help. Risk adjustment means that different performance standards are set for programs depending on the population they serve. For example, a program that serves people with no income would have fewer people exiting to permanent housing than a one that serves people who are currently employed.

One of the easiest ways to do risk adjustment is to base it on the barrier screening tools your community is using. Barrier screening tools are used to identify how many barriers a household has to moving into, and stabilizing in, permanent housing. Many communities are already using barrier screening tools them as part of a centralized intake or coordinated assessment process, and the new CoC regulations brought about by the HEARTH Act require that communities use some sort of a coordinated assessment process. (For those who are interested, here is an example of a barrier screening tool.)

If your barrier assessment tool has three categories, you can then use those categories to do the risk adjustment. For example, you could compare performance serving people in each category to other programs or benchmarks for that category. You might get an extra point for being above average, 2 extra points for being more than 10 percent above average, etc. You can also combine the categories using a weighted average.

Without something like a uniform barrier assessment process, things get a little trickier. An alternative would be to look at characteristics in your HMIS data, such as income or chronic homelessness. This will likely require an analysis of your data to determine what characteristics need to be adjusted for.

If you haven’t read it, we have a good publication on performance measurement called What Gets Measured Gets Done: A Toolkit on Performance Measurement for Ending Homelessness, and there’s a section on risk adjustment that starts on page 41.

Image courtesy of S@Z.

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15th August
written by Kim Walker

When it comes to coordinated assessment, one of the trickiest questions advocates must consider is how best to serve survivors of domestic violence. The safety and, in some cases, the lives of survivors of domestic violence depend not just on ready access to crisis-oriented services and a safe place to sleep at night, but also on the confidentiality of sensitive information.

We at the Alliance are developing a checklist that will help you ensure that your coordinated assessment system is equipped to meet the needs of survivors of domestic violence, but in the meantime, I would like to share with you what our friend Joyce Probst MacAlpine says staff at provider agencies in her community of Dayton/Montgomery County, OH, are currently doing to integrate their domestic violence (DV) and homeless assistance systems.

In Dayton, their domestic violence shelter is one of the community’s “gateway” shelters to their coordinated assessment system, meaning it is one of the shelters where people experiencing homelessness must go before gaining access to homeless assistance services. Here staff use the same assessment tool and decision tree process for referrals as at all the other gateway shelters, but they do their assessments on paper, not in the Homeless Information Management System (HMIS), a precaution designed to protect the private information of DV clients.

Staff at the domestic violence shelter also conduct a lethality assessment to determine how much danger a DV client might be facing in order to serve them accordingly. Once the assessment process is complete, the client is assigned a number. That number, along with the intervention they scored for, and any other basic, non-identifying information needed for the referral is sent to a centralized waiting list. No identifying information about the household is shared and no information is entered into HMIS.

When an opening becomes available and the client’s number comes up, the DV shelter and the agency to which the DV shelter is referring the client each receive an email. At that point, the client must then give permission to release their assessment information to the agency they’re being referred to. If the client agrees, their paper assessment is released to that agency and the connection between the household and the provider is made.

The staff at this second agency will then engage the client in an intake process for their specific program. If the program is not a DV program and the client signs a data release, the information from that intake process can then be entered into HMIS without compromising or sharing data from the client’s initial entry into the system via the domestic violence system. The information entered into HMIS will show that the client came to the program from shelter, but will not reveal which one.

HUD doesn’t currently require that communities have one comprehensive coordinated assessment system that incorporates DV and other homeless assistance providers, though HUD is seeking comment on the interim Continuum of Care regulations on this issue. Using one assessment process instead of two certainly does seem to have its advantages in terms of coordination, and the Dayton example shows that it is possible for communities to accomplish such coordination without compromising the safety or privacy of survivors.

We’re sure there are plenty of other models out there, and we’d love to hear how other communities are working to connect and coordinate their domestic violence and homeless assistance systems. For more information on how to work with domestic violence survivors, make sure you check out our Domestic Violence page. To see the latest materials we have on coordinated assessment (including the checklist, once it’s available), read through our Coordinated Assessment Toolkit.

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7th August
written by Kim Walker

Over the past few months, we at the Center for Capacity Building have been releasing short modules devoted to various aspects of rapid re-housing. Here is the third in our five-part series, which covers how to structure and pay for rental subsidies.  (If you’d like to learn more about the first two modules in the series, please see Kay’s blog post).

Clearly subsidies are a big part of any successful rapid re-housing program, but many providers remain skeptical. For instance, some providers are doubtful that any subsidy short of a Housing Choice Voucher will be enough to end someone’s homelessness. However, our data show that this is not the case. Temporary, short-term, or medium-term subsidies are often enough to lift households out of homelessness.

Another frustrating part for providers is the matter of figuring out how much each household should be receiving. The trick here is to be flexible. No two households are the same, and programs need to devote time to assessing each household’s needs, or at the very least be prepared to adjust the amount of financial assistance they offer, especially if a crisis arises.

A successful program is one that stabilizes the household with the minimum amount of money possible, while also standing ready to increase the amount of assistance provided if such an increase should become necessary.

I’ll save the rest of our subsidy wisdom for our module. I hope you enjoy this latest installment. Keep your eyes peeled for the remaining two on supportive, voluntary services and outcomes!

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1st August
written by Norm Suchar

At our recent annual conference, we held a workshop on the topic of allocating resources. One of the presentations in that session included some data and suggestions that are worth sharing again, particularly as we turn to the new HEARTH CoC regulations and the next NOFA.

You can see the slides here from the presentation by Katharine Gale, one of our close partners who has assembled a lot of the data that’s been collected about cost-effectiveness and outcomes.

Pay special attention to slides 4, 5, 7, and 14, which present the aggregated data from numerous communities.

I’ve had a chance to look at a lot of data from different communities very closely. One thing that stands out is that there tends to be a lot of variation between the average cost and outcomes of different programs within communities, far more than the variation between different communities.

In other words, the difference in average cost and outcomes, for instance, between an urban area with a high cost of living, and a rural area with a lower cost of living, isn’t that dramatic. However, the difference in cost and outcomes between two programs in a particular community can be very large.

This presentation does a nice job of summarizing that data and also identifying some of the key questions that community leaders and homeless assistance providers should be asking themselves as they implement the new CoC regulations and make their homeless assistance more efficient and effective.

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25th July
written by Kim Walker

Last week, I had the pleasure of presenting at and moderating the Coordinated Assessment workshop at our 2012 National Conference on Ending Homelessness. We had a big audience and some fabulous presenters. Though I’d like to think everyone came to our session because of their passion for the topic (and certainly some people did!), I have a feeling the release of the new HUD Continuum of Care regulations that mandated that communities adopt the approach probably played a bigger part in the attendance.

Communities want to make sure they’re doing things right, and because of that, we’ve had a lot of questions about how communities should get started, what they should think through carefully, and who to involve in their coordinated assessment plans. We’ve been fortunate that some communities who have developed resources for use in their own coordinated assessment processes have generously agreed to share those resources with other communities who are just now getting started.

This has allowed us update our Coordinated Assessment Toolkit with even more tools from a number of communities, including Philadelphia, PA; Memphis/Shelby County, TN; Dayton/Montgomery County, OH; and Minneapolis/Hennepin County, MN.

These new tools will help communities develop:

  • An assessment tool to use upon a household’s arrival to a coordinated assessment center
  • A data release authorization form that ensures the protection of client confidentiality
  • Ideas about how to staff a coordinated assessment process
  • A better understanding of how the coordinated assessment process should flow

These are the newest tools in our collection, and you can expect more over the coming weeks. Beginning in late August, we’ll host a series of webinars on coordinated assessment, each covering a crucial aspect of the topic.

Finally, my usual refrain: we are always looking for more community submissions. So if you have something that has helped your community with the process of developing coordinated assessment, please send it to us!

11th July
written by Anna Blasco

Recently, while looking for examples of good emergency housing practices, we learned about how Philadelphia manages its shelter system. Their emergency housing standards are publicly available on their website. This document is a great resource for shelter providers or community planners who don’t have standards and are looking for examples, or who want to compare what they are doing to what providers and planners are doing in other communities. Here are just a few interesting pieces:

Staff to Consumer Ratios: Philadelphia sets a ratio of one direct service person per 20 individual consumers during day hours, and a ratio of one staff person per 40 individual consumers overnight.

Staff Training: Emergency housing personnel in Philadelphia are expected to receive a minimum of 10 to 20 hours of training, budget permitting. Some of the mandatory topics include domestic violence, transgender and sexual minorities, and CPR.

Intake and Assessment Guidelines for Sexual Minorities: In this appendix, staff and service providers are instructed to accept and support a client’s self-identification of his/her gender irrespective of physical appearance, surgical status, or documentation of identity.

Does your community or organization have written shelter policies or standards? Let us know!

Image courtesy of Gabriel Millos.

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9th July
written by Sam Batko

The Alliance estimates that, over the course of a year, approximately 550,000 homeless youth and young adults are in need of emergency shelter, with some of them requiring even longer-term housing options. Additionally, there are approximately 1.3 million youths under the age of 18 who are absent from their homes for shorter periods of time that may need short-term emergency housing. Unfortunately, the current emergency shelter capacity in our country is not large enough to handle this volume of young people, and the adult emergency shelter system is not always a safe or accommodating option.

On Wednesday, July 11, from 2 to 3 p.m. ET, the Alliance will host “Improving the Crisis Response for Youth,” a webinar that will focus on keeping youth off the streets and away from the dangers of life on the streets, like violence, drugs and sexual exploitation. This webinar will discuss host homes and other alternatives to physical shelter beds, as well as ways of improving the responsiveness of the adult crisis system to the needs of youth in crisis.

The webinar will feature Samantha Batko, Program and Policy Analyst at the National Alliance to End Homelessness; Kristen Granatek, Manager of Technical Assistance and Program Services at the Connecticut Coalition to End Homelessness; and Mark Kroner, Director of the Lighthouse Training Institute out of Lighthouse Youth Services.

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